Crisis call centers offer real-time access to a person well-trained in responding to mental health, substance use, and suicidal crises. Crisis call centers operate 24/7 every day and are staffed by clinicians overseeing clinical triage and other trained team members.
Crisis response provides immediate assistance to individuals experiencing a mental health or substance use crisis. Crisis response can occur with or without law enforcement. Crisis response models can vary, but all serve to ensure early identification of individuals experiencing a behavioral health crisis to link them with an appropriate behavioral health response to reduce criminal justice involvement.